So wich one of the two posts is your companies offcicial statement? The first post or the second one? Who is the person, responsible for approval of this official statement? Does this statement reflect the opinion of the company, or the opinion of the person writing it?
Why don't you use your website for official statements? Actually I am not interested in the fact whether you are a scammer or not. I don't have an account with you and I never reccomended you to anyone. I can see that the guy who complained posted just one post on this forum and never came back, and it is probably a trick or an attempt to harm your reputation, but the way you deal with problems tells me a lot more about the company then the screenshots.